Privacy Policy
Last updated: February 2026
1. About This Policy
DC Air Pty Ltd (ABN 88 618 701 278) ("DC Air", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
When you interact with DC Air, we may collect the following types of personal information:
- Name, company name, and job title
- Phone number and email address
- Property address or suburb/postcode
- Details about your HVAC requirements (service type, property type, urgency)
- Any additional information you provide in enquiry forms or correspondence
We do not collect sensitive information such as financial details, health information, or government identifiers through this website.
3. How We Collect Information
We collect personal information through:
- Enquiry and quote request forms on this website
- Phone calls and emails to our business
- In-person meetings, site visits, and consultations
- Third-party referrals (with your knowledge)
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver HVAC services, maintenance, and support
- Manage service contracts and scheduled maintenance
- Communicate with you about your project or service
- Comply with our legal obligations, including under the QBCC Act
- Improve our services and website experience
We will not use your personal information for direct marketing without your consent.
5. Disclosure of Information
We may disclose your personal information to:
- Our employees and contractors involved in delivering your service
- Equipment suppliers and manufacturers (where required for warranty or installation)
- Third-party service providers who assist our operations. Enquiry forms on this website are delivered to us by email, either from your own email app or through the Web3Forms form service
- Google, when you view the embedded map on our Contact page, which loads from Google Maps
- Government bodies where required by law (e.g., QBCC, ARC, ATO)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Data submitted through our website is transmitted securely using HTTPS encryption. We store personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
7. Website Analytics
This website may use privacy-friendly analytics tools to understand how visitors use our site. These tools do not use cookies, do not collect personal data, and do not track individuals across websites. No personally identifiable information is gathered through analytics.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (where we are not required by law to retain it)
- Withdraw consent for any optional communications
To exercise any of these rights, please contact us using the details below.
9. Complaints
If you believe we have breached your privacy, please contact us and we will investigate your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For privacy-related enquiries, please contact:
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.