Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern the provision of heating, ventilation, air conditioning, and refrigeration ("HVAC") services by DC Air Pty Ltd (ABN 88 618 701 278) ("DC Air", "we", "us", "our") to you ("the Client"). By engaging DC Air to perform any work, you agree to these Terms.

2. Quotes and Pricing

• All quotes are provided in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
• Quotes are valid for 30 days from the date of issue unless otherwise specified.
• Quoted prices are based on the scope of work described and site conditions observed at the time of assessment. Additional work or unforeseen conditions may result in variations, which will be communicated and agreed upon before proceeding.
• A deposit may be required before work commences, as outlined in the quote or contract.

3. Scope of Work

The scope of work is defined in the accepted quote, proposal, or service contract. Any additional work requested outside the original scope will be quoted separately and requires written approval before commencement. DC Air is not responsible for work or components outside the agreed scope.

4. Licensing and Compliance

DC Air operates in compliance with all applicable Queensland and Australian regulations, including:

• Queensland Building and Construction Commission (QBCC) - Licensed contractor
• Australian Refrigeration Council (ARC) - ARCtick certified for refrigerant handling
• Workplace Health and Safety Act 2011 (QLD)
• Australian Consumer Law (ACL)
• National Construction Code (NCC) and relevant Australian Standards

5. Payment Terms

• Payment terms are as specified in the quote or contract, typically within 14 days of invoice date.
• For residential work valued under $3,300 (incl. GST), payment may be required upon completion.
• For work exceeding $3,300 (incl. GST), a QBCC-compliant progress payment schedule will be provided.
• Late payments may incur interest at the rate of 2% per month on outstanding balances.
• DC Air reserves the right to suspend work if payments are overdue.

6. Warranties

DC Air provides the following warranties:

• Workmanship: All installation and repair work is warranted for 12 months from the date of completion, unless otherwise stated.
• Equipment: Manufacturer warranties apply to all equipment and parts supplied. DC Air will assist with warranty claims where applicable.
• Statutory Warranties: Nothing in these Terms limits or excludes any guarantees, warranties, or rights you may have under the Australian Consumer Law, the QBCC Act, or other applicable legislation.

7. Service Contracts

Planned maintenance and service contracts are subject to separate terms outlined in the service agreement. Service contracts may include priority response, scheduled maintenance visits, and discounted labour rates. Cancellation terms and notice periods are specified in individual service agreements.

8. Breakdown Services

DC Air provides breakdown response under the following conditions:

• Commercial contract clients: Priority breakdown response is included as part of an active service contract or maintenance agreement.
• Residential clients: Breakdown service is available during business hours (Mon-Fri, 7am-4pm). After-hours callouts may be available and are subject to after-hours fees.
• New commercial clients: Callouts require a $1,000 + GST deposit payable prior to dispatch.
• After-hours callouts (non-contract): A $1,000 + GST deposit is required prior to dispatch. Additional after-hours rates apply.

All callouts are for troubleshooting and diagnosis purposes. A same-visit repair is not guaranteed and may be subject to parts availability, equipment access, or other site limitations. Any additional repair work identified during a callout will be quoted separately.

9. Access and Site Requirements

The Client is responsible for providing safe and reasonable access to the work site, including access to plant rooms, roof areas, and electrical switchboards. Any delays caused by lack of access or site readiness may result in additional charges. The Client must disclose any known hazards, including asbestos, prior to work commencing.

10. Limitation of Liability

To the maximum extent permitted by law, DC Air's liability for any claim arising from services provided is limited to the value of the contracted work. DC Air is not liable for indirect, consequential, or special damages, including loss of business, revenue, or data, except where such exclusion is prohibited by law.

11. Cancellations

The Client may cancel or reschedule a booking with at least 24 hours' notice without penalty. Cancellations with less than 24 hours' notice may incur a call-out fee. For contracted work, cancellation terms are as outlined in the signed agreement or quote.

12. Dispute Resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter through direct negotiation. If unresolved, either party may refer the matter to the Queensland Building and Construction Commission (QBCC) for mediation or adjudication in accordance with the QBCC Act. Nothing in these Terms prevents either party from seeking urgent injunctive or declaratory relief.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.

14. Contact Us

For questions about these Terms, please contact:

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued engagement of our services following any changes constitutes acceptance of the revised Terms.